Terms of Services

Interpretation

• Consumer:  An individual acting primarily outside their trade, business, craft, or profession.
• Contract:  The legally binding agreement between you and us for the supply of Goods; order.
• Delivery Location: The Goods will be provided either at the Supplier's premises or at another specified location mentioned in the Order.
• Durable Medium:  This refers to a means of communication such as paper or email that allows for order processing.
• Goods:  Items advertised on Radhuni.com, supplied by us to you, in the quantity and description specified in the Order.
• Order:  Your submission for Goods from the Supplier, following the step-by-step process on Radhuni.com.
• Privacy Policy:  Terms outlining the handling of confidential and personal information received from you via Radhuni.com.
• Website: Our online platform, now Radhuni.com, where Goods are advertised.

Goods

Goods' description is as outlined on Radhuni.com, catalogs, brochures, or other advertisements. Descriptions are for illustrative purposes, and slight variations in size and color may occur. For customized Goods, you are responsible for ensuring the accuracy of provided information or specifications.All Goods on Radhuni.com are subject to availability.

We may make necessary changes to comply with applicable laws or safety requirements, informing you of such modifications.

Personal Information

All information is handled according to the Privacy Policy.
We may contact you via email, other electronic communication methods, or pre-paid post, and you explicitly consent to this.

Basis of Sale

The description of the Goods on Radhuni.com does not constitute a contractual offer for the sale of the Goods. Upon the submission of an Order on our website, we retain the right to reject it for any reason, and we commit to promptly communicate the rationale behind such rejections. The Order process is clearly outlined on the Website, enabling you to review and correct any errors before finalizing the Order. It is your responsibility to ensure the accurate use of the ordering process.

A Contract for the sale of Goods will only be established upon your receipt of an email/sms confirming the Order (Order Confirmation) from us. It is your duty to verify the accuracy and completeness of the Order Confirmation, promptly informing us of any errors. We are not held responsible for inaccuracies in the Order placed by you. By placing an Order, you consent to us confirming the Contract through email, containing all relevant information (i.e., the Order Confirmation). The Order Confirmation will be sent within a reasonable time after the Contract is formed, but not later than the delivery of any Goods under the Contract.

No modifications to the Contract, whether concerning the Goods' description, Fees, or other terms, can be made after its commencement unless mutually agreed upon in writing by both the Customer and the Supplier.

These Terms and Conditions are designed to specifically apply to a Contract entered into by you as a Consumer. If this does not align with your situation, kindly inform us, and we will provide you with an alternative contract featuring terms more appropriate for you, potentially offering more favorable conditions, such as those applicable to business-related transactions.

Price and Payment

The price of the Goods and any additional delivery or other charges are those specified on the Website at the Order date or any other price mutually agreed upon in writing. Prices and charges are subject to sales tax at the prevailing rate during the Order. Payment is to be made by submitting your credit or debit card details with your Order, and we retain the right to process payment immediately or prior to the Goods' delivery.

Delivery

We commit to delivering the Goods to the specified Delivery Location within the agreed time frame or, in the absence of an agreement, without undue delay and, in any case, no later than 5 days after entering into the Contract.

In the event of non-delivery within the agreed time, you have the option to consider the Contract terminated, in addition to pursuing any other available remedies if:

• We have refused to deliver the Goods.
• Timely delivery is deemed essential considering all relevant circumstances at the Contract's formation, or you explicitly stated the importance of on-time delivery before the Contract was mad

Alternatively, if we fail to deliver on time, and you specify a reasonable later period under the circumstances, we must comply within that period. If you choose to terminate the Contract, we will promptly refund all payments made.

If you are entitled to terminate the Contract but choose not to, you still have the option to cancel the Order for any undelivered Goods or reject delivered Goods. In such cases, we will promptly refund all payments made under the Contract. If the Goods have already been delivered, you must either return them to us or permit us to collect them.

Cancellation or rejection of an Order for part of a commercial unit of Goods is not permissible without canceling or rejecting the Order for the remaining portion, unless division of the unit would significantly diminish the goods' value or the unit's character.

We reserve the right to deliver Goods in installments if facing stock shortages or encountering other valid and fair reasons, provided you are not subjected to additional charges under the conditions mentioned above.

If you or your nominee, through no fault of ours, fail to accept delivery at the specified location, we may charge reasonable costs for storing and redelivering the Goods.

Upon completion of delivery or customer collection, the Goods become your responsibility. It is advised, if reasonably possible, to inspect the Goods before acceptance.

Risk and Title

The risk of damage or loss of the Goods transfers to you upon delivery.

Ownership of the Goods remains with us until full payment is received. In the case of overdue payments or steps towards your bankruptcy, we reserve the right, through notice, to cancel any delivery and terminate any rights to use the Goods still owned by you. In such instances, you must either return the Goods or allow us to collect them.

Withdrawal, Returns, and Cancellation

If you wish to change your mind and withdraw the Order without providing a reason, you can do so before the Contract is finalized, and you won't incur any liability.

This falls under the category of a distance contract (as defined below), entitling you to the outlined cancellation rights (Cancellation Rights). However, these Cancellation Rights do not apply to specific circumstances, such as:

• Foodstuffs, beverages, or goods intended for household consumption, regularly delivered to your residence or workplace.
• Goods made to your specifications or personalized.
• Goods prone to rapid deterioration or expiration.

Cancellation Rights for a Contract also cease to be available if, in the case of any sales contract, the goods become inseparably mixed with other items after delivery.

Right to Cancel

You have the right to cancel this contract depending on the type of item, and as long as it remains unopened. The cancellation period ends when you or someone else, not the delivery person, physically gets the last of the items.

To cancel, just follow the instructions given when you placed the order. If you need more help, contact us at support@goradhuni.com.

To exercise the right to cancel, you must inform us through a clear statement outlining your decision. While you can use the attached model cancellation form, it is not obligatory. Regardless, you must provide clear evidence of when the cancellation was made, and you may choose to use the model cancellation form.

Alternatively, you can electronically complete and submit the model cancellation form or any other clear statement of your decision to cancel the Contract on our website Radhuni.com. If you choose this option, we will promptly acknowledge receipt of such a cancellation via a Durable Medium (e.g., by email).

To meet the cancellation deadline, it is sufficient for you to send your communication regarding the exercise of the right to cancel before the cancellation period expires.

Effects of Cancellation in the Cancellation Period

Except as detailed below, if you cancel this Contract, we will reimburse all payments received from you, including the costs of delivery (except for supplementary costs arising if you selected a delivery type other than the least expensive standard delivery offered by us).

Deduction for Goods Supplied

We reserve the right to make a deduction from the reimbursement for the loss in value of any Goods supplied if the loss results from unnecessary handling by you, going beyond what is necessary to establish the nature, characteristics, and functioning of the Goods. You are liable for that loss, and if the deduction is not made, you must pay us the amount of that loss.

Timing of Reimbursement

We'll refund you promptly, and no later than:

• 14 days after we get the Goods back from you, or
• 14 days after you show proof that you've sent the Goods back (whichever happens first).

If we haven't arranged to pick up the Goods, this is when the reimbursement will take place.

If we have arranged to collect the Goods or if no Goods were supplied, reimbursement will be made without undue delay, and not later than 14 days after the day we are informed about your decision to cancel this Contract.

Reimbursement Method

We will use the same means of payment as you used for the initial transaction for reimbursement unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of the reimbursement.

Returning Goods

If you have received Goods related to the Contract that you have canceled, you must promptly return the Goods or deliver them to 483 McDonald Ave, Brooklyn, NY 11218, no later than 14 days from the day you inform us of your cancellation of this Contract. The deadline is considered met if you send back the Goods before the 14-day period expires. You acknowledge that you are responsible for covering the cost of returning the Goods.

For the purposes of these Cancellation Rights, the following definitions apply:

Distance Contract: This is a deal made between a seller and a buyer without them being physically present together. It happens through organized distance sales or services, where they communicate using different methods without meeting until the contract is finalized.

Sales Contract: In this type of agreement, a seller hands over or commits to handing over ownership of goods to a buyer. The buyer, in return, pays or agrees to pay the price. This type of contract covers situations where there's a transaction involving both goods and services.

Conformity and Guarantee

We have a legal obligation to supply Goods in conformity with the Contract, and this obligation is considered not met if the Goods do not fulfill the following criteria:

Upon delivery, the Goods will:

• Be of satisfactory quality.
• Be reasonably fit for any specific purpose for which you purchased the Goods, which you communicated to us before the Contract was made (unless you did not rely on our skill and judgment, or it is unreasonable for you to rely on it).
• Be fit for any purpose presented by us or outlined in the Contract.
• A failure to conform is not considered if the failure originates from your materials.

The Radhuni’s Support team's after-sales service is available to assist you in getting started or providing support with the supplied goods.

Circumstances Beyond Control

In the event of a party's failure due to circumstances beyond its reasonable control:

• The party will promptly notify the other party.
• The obligations of the party will be reasonably suspended, provided that the party acts reasonably.
• The party will not be liable for any failure it could not reasonably avoid, but this will not affect the Customer's rights related to delivery and the right to cancel, as outlined above.

Privacy

We highly value your privacy and adhere to the General Data Protection Regulation (GDPR) concerning your personal information. These Terms and Conditions should be read in conjunction with our policies, including our privacy policy.

For the purpose of these Terms and Conditions:

• ‘Data Protection Laws’ refers to any applicable law related to the processing of Personal Data, including the Data Protection Directive 95/46/EC or the GDPR.
• GDPR’ stands for the General Data Protection Regulation (EU) 2016/679.
• ‘Data Controller,’ ‘Personal Data,’ and ‘Processing’ have the same meaning as in the GDPR.

As a Data Controller of the Personal Data processed in providing Goods to you, when you supply Personal Data for Goods, we will adhere to our obligations under the Data Protection Laws:

• Identify the purposes for collecting Personal Data before or at the time of collection.
• Only process Personal Data for the identified purposes.
• Respect your rights regarding your Personal Data.
• Implement technical and organizational measures to secure your Personal Data.

For any data privacy inquiries or complaints, please email: contact@goradhuni.com.

Excluding Liability

The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. However, subject to this, the Supplier is not liable for (i) loss that was not reasonably foreseeable to both parties at the time of Contract formation, or (ii) loss (e.g., loss of profit) to the Customer’s business, trade, craft, or profession not suffered by a Consumer. This is because the Supplier believes the Customer is not acquiring the Goods primarily for its business, trade, craft, or profession.

Governing Law, Jurisdiction, and Complaints

The Contract, encompassing both contractual and non-contractual matters, is governed by the laws of the United States. Any disputes may be resolved in the courts of the United States. To prevent disputes, we handle complaints as follows: Customers with concerns should contact us for resolution, and we aim to respond with an appropriate solution within 5 days.

Contact Us:

If you have any questions, please reach out using the contact information provided below.

Email: support@goradhuni.com.

Address: 483 McDonald Ave
Brooklyn, NY 11218